WARRANTY & RETURNS

Providing a high level of customer service is what the Spartan Oklahoma Family is dedicated to and if you should find that our level of service was not up to your standard, please let us know by visiting our Contact Us page and sending us a message. If you ever need immediate service during our normal business hours, please call 405.231.3131 ext 2 and thank you for choosing Spartan Oklahoma!


Making a Purchase

Making a purchase could not be easier. Just browse our product categories and click on any items that you need and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to safely and accurately process the order. We accept Visa, Mastercard & Discover cards. You may also send your credit card information via phone. If you are purchasing a Zero Turn Mower or wanting to pay with American Express or bank wire, please give us a call at 405-231-3131 to complete these transactions. Our Cash Rebate Discounts are NOT available when using a credit card to purchase a Zero Turn Mower. We will not ship orders costing more than $2500 without prior approval of your account. Shipping or delivery will need to be pre-arranged with a cash, approved check or bank wire payment. Again, please call for any other questions or concerns.

Delivery Schedule

We process your order right away. We will normally send your order to you within the time frame specified for each item as you place item in your cart. Most of our parts ship out the same day when ordered Monday-Friday (excluding Holidays) when placed before 11AM CST.

Back Orders

If your item is not in stock, we will back order for you. If your order is going to be on extended backorder (longer than 10 business days) you will be notified via Email in 4-5 days if your item is back ordered. Many times we utilize drop shipping from our suppliers to expedite your order shipping out. If your item is on backorder and we are having this drop-shipped to you, we will not be able to cancel your order. We will do our best to get your order out as quickly as possible in these instances. If you have any questions concerning stocking levels please contact our customer service to confirm. Our website does not reflect our current stocking levels.

Tax Charges

For orders made from within the United States, sales tax will be applied to all items being delivered to an Oklahoma address. All other orders are tax free.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption and our site is registered with a SSL Certificate of Compliance. The cards are only decrypted after they have reached our secure merchant gateway. They are not held in clear text on any web site.

Reaching Us

We would love to hear from you. If you need to reach us, please click on our "Contact Us" page for our contact form and phone numbers.

Superceded Part

At times the OEM supercedes part numbers. A superceded part number is a change by the manufacturer of an existing part number to a new part number which can include multiple parts being included in the new part number. Pricing discrepancies may occur at that time and a representative will notify and confirm the new price and part number change.

Returns

If any part ordered is incorrect due to an error on our behalf, please call us to receive an Return Authorization Number within 30 days of your purchase before shipping it back to us (there is no restocking fee on these items, initial shipping is nonrefundable). Be sure to include a note with name and daytime contact number so we may call you to get the right parts shipped out to you.

If a part is wrong due to a customer mistake, please take note of our limited return policy. We will not accept returns on the following items:

  • Any item not purchased from SpartanZTRMower.com
  • Engines are sold as final sale and are non-returnable. Please verify any and all model numbers and serial numbers prior to ordering.
  • Short Blocks are also non-returnable.
  • Decks are non-returnable.
  • Electrical parts are non-returnable. Once An Electrical Part Has Been Shipped It Can Not Be Returned, Rerouted, or Refused. If We Receive An Electrical Part Back As A Refused Shipment We Reserve The Right To Not Refund at all. Please double check that the electrical problem you are experiencing and the part you are ordering is the part you need.
  • Any product that has been installed or used.
  • Any product that is returned without all of the original packaging and accessories, including the retail box and all other items originally included in the product.
  • Gaskets are non-returnable
  • Owner’s manuals are non-returnable
  • Coupon codes used on orders being returned will be deducted from refund.
  • Baggers and Striping Kits are non-returnable. Once purchased, they are special order items, and are made to order.
  • Any Item that is refused upon delivery is non-returnable. We reserve the right in the case of a refused shipment to consider this a violation of our returns policy and you will not be refunded for these items.

You must call for a Return Authorization before returning parts back within 30 days of the purchase date. The returned items must be returned in new condition with original packaging. Additional shipping will need to be charged if we need to send out another part. We reserve the right to refuse any return or charge a 20% restocking fee for any return. In addition all returns are situational and we reserve the right to change our returns policy accordingly at anytime without warrant or notice.

We recognize the importance of offering parts look-up for our customers when asked to. We have, and will continue to provide this service at no charge to our customers. Due to the complex nature of performing this service, we can assume no responsibility of any errors made as a direct result of our efforts. With that in mind, all parts returned as a result of parts look-up errors will be at the customer's expense and will be subject to our standard restocking fee.

Please be sure of what you need before ordering anything from this site and please contact us if you need clarification.

Product Warranties

All products sold by SpartanZTRMower.com have a manufacturer warranty. Please be aware that warranties from defect are provided strictly through the manufacturer. If you believe you have a defective product please contact customer service so we can assist you.

If you have purchased an engine or short block from us and the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. Please contact customer service to assist you in finding the nearest authorized service center to assist you.

Our Terms And Conditions (Conditions of Use) are subject to change at anytime without warrant, or notice.

Thank you for shopping with SpartanZTRMower.com. Our success depends on you, our satisfied customer.

Thanks for your patronage!